At [Ghadial.in], we strive to provide you with the highest quality products and services. If for any reason you receive a wrong item or a defective/damaged item, we offer a return and refund policy as outlined below:
Returns:
- Due to the custom nature of our orders, we cannot accept returns or exchanges unless the item is wrong or defective or damaged. If you receive a defective or damaged item, please contact us within 3 days of receipt to initiate a return or exchange.
- If you receive a wrong item or a defective/damaged item, please contact us at [contactghadial.in@gmail.com] within 3 days of receipt. We will provide you with a return shipping label and instructions on how to return the item.
- To be eligible for a return, the item must be in its original condition and packaging, and it must not have been worn or used. We reserve the right to refuse a return if these conditions are not met.
- In addition, we require an unboxing video of the item to be provided as proof of the defect/damage before we can process the return. The video should clearly show the condition of the item upon arrival and any damage or defects.
Refunds:
- Once we receive the returned item and verify the defect/damage,
- We will notify you once we have received and inspected your return. Once the quality check is successful, then refund will be initiated. Refund Initiation time may vary depending on the time taken by the courier partner to deliver the return item to us.
- We will process a refund to the original payment method used for the purchase.
- Please note that the original shipping cost is non-refundable, and you will be responsible for the return shipping cost.
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You will be automatically refunded on your original payment method in 5 to 7 business days after the refund is initiated.
Exchanges: We do not offer exchanges at this time. If you wish to exchange an item, you must return the original item and place a new order for the desired item.
Cancellations: If you wish to cancel an order, please contact us at [contactghadial.in@gmail.com] as soon as possible. If your order has not yet shipped, we will cancel the order and provide a full refund.
If your order has already shipped, you will need to follow the returns process outlined above and bear the shipping cost if any.
If you have any questions or concerns about our return and refund policy, please contact us at [contactghadial.in@gmail.com].
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Thank you for choosing Ghadial.in for all of your wall clock needs. We look forward to helping you find the perfect timepiece for your home or office.